Privacy Policy
Last Updated: September 10, 2026
This Privacy Policy explains how vexarilna collects, uses, stores, and shares personal information when you visit vexarilna.com, communicate with us, place an order, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information You Provide to Us
Depending on how you interact with our website, you may provide information such as:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Product selections
- Customer service communications
- Return or refund information
- Account information, where applicable
Payment information may be collected and processed by payment service providers rather than being stored directly by us.
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Referring pages
- Pages viewed
- Shopping activity
- Approximate location
- Cookies and similar identifiers
- Interaction with website features
This information can help us understand how our website is used and improve performance.
How We Use Personal Information
We may use personal information for legitimate business purposes, including:
- Processing orders
- Collecting payment
- Arranging fulfillment and delivery
- Sending order confirmations
- Providing tracking information
- Responding to customer inquiries
- Handling eligible refund or product-issue requests
- Preventing fraud or misuse
- Maintaining website security
- Improving products and website functionality
- Communicating service-related information
- Meeting accounting, legal, and regulatory obligations
Where permitted, we may also use information for marketing or promotional communications.
Cookies and Similar Technologies
Our website may use cookies, pixels, analytics technologies, and similar tools.
These technologies may help us:
- Keep the website functioning
- Remember customer preferences
- Maintain shopping-cart activity
- Understand website traffic
- Measure performance
- Improve customer experience
- Support advertising and marketing where permitted
Your browser may allow you to block or delete certain cookies.
Disabling cookies may affect some website functions.
Shopify and Service Providers
Our online store may rely on Shopify and other third-party providers to support services such as:
- Website hosting
- Ecommerce functionality
- Payment processing
- Order fulfillment
- Shipping
- Analytics
- Customer support
- Security
- Marketing
These providers may process personal information when necessary to provide their services.
Their handling of personal information may also be governed by their own privacy policies.
When Information May Be Shared
We do not disclose personal information simply for unrelated purposes.
Information may be shared when reasonably necessary with parties such as:
- Payment processors
- Fulfillment providers
- Shipping carriers
- Technology providers
- Analytics services
- Fraud-prevention providers
- Professional advisers
- Government authorities where legally required
We may also disclose information where necessary to protect our rights, customers, operations, or website security.
International Processing
Because our customers, service providers, fulfillment partners, and business operations may be located in different countries, personal information may be processed outside the country in which you live.
Different jurisdictions may have different privacy and data-protection rules.
Where required by applicable law, appropriate measures may be used for international data transfers.
Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
- Order fulfillment
- Customer service
- Recordkeeping
- Accounting
- Fraud prevention
- Legal compliance
- Resolving disputes
Retention periods may differ depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative and technical safeguards intended to protect personal information.
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect account credentials and personal devices.
Your Privacy Rights
Depending on where you live, applicable law may give you certain rights regarding your personal information.
These rights may include the ability to request:
- Access to certain information
- Correction of inaccurate information
- Deletion of qualifying information
- Restriction of certain processing
- Copies of certain information
- Withdrawal of consent where processing relies on consent
Legal limitations or exceptions may apply.
To submit a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
Marketing Communications
Where permitted, you may receive promotional messages if you have provided appropriate consent or if another lawful basis applies.
You may unsubscribe using the method provided in the communication or contact us directly.
Service-related communications concerning your order or account may still be sent where necessary.
Children’s Privacy
Our website is not intentionally directed toward children who are not legally permitted to make online purchases.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Third-Party Websites
Our website may contain links to websites operated by other companies.
We are not responsible for the privacy practices or content of independent third-party websites.
Please review their policies before providing personal information.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in:
- Business practices
- Technology
- Legal requirements
- Website functionality
- Service providers
The updated version will be posted on this page with a revised date.
Contact Us
For privacy-related questions, contact:
Email: support@vexarilna.com
Phone: (320) 228-3853
LIGHTDANCE HONGKONG LIMITED
UNIT 319, 3/F, TOWER 19W
HONG KONG SCIENCE PARK
19 SCIENCE PARK WEST AVENUE
PAK SHEK KOK, NT
HONG KONG
3. Return Policy
Last Updated: September 10, 2026
At vexarilna, we want customers to receive the products they ordered in acceptable condition.
Please review this policy before placing an order.
Final Sale Policy
Unless otherwise expressly stated on the applicable product page or required by law, purchases from vexarilna are generally considered Final Sale.
We normally do not accept returns or exchanges for reasons including:
- Change of mind
- Personal preference
- Ordering the wrong size, color, or option
- No longer needing the item
- Finding a different product elsewhere
- Other non-quality-related reasons
Please review product descriptions, available options, and measurements carefully before completing your purchase.
Damaged, Defective or Incorrect Products
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
please contact us within 7 days after delivery.
Email:
Your request should include:
- Order Number
- Customer name
- Description of the issue
- Clear photographs
- Video where appropriate
- Images of packaging when relevant
We may request additional information if necessary to evaluate the claim.
Resolution of Approved Claims
After reviewing the information provided, an eligible claim may result in a resolution such as:
- Replacement
- Partial refund
- Full refund
The appropriate solution depends on the circumstances of the case.
Approval is not automatic and requires review by our customer service team.
Items That Do Not Normally Qualify
Except where applicable law provides otherwise, support may not be available for issues resulting from:
- Normal wear
- Improper use
- Incorrect installation
- Customer-caused damage
- Modification of the product
- Failure to follow product instructions
- Minor cosmetic variation that does not affect normal use
- Ordering an unsuitable size or option
- Change of preference
Do Not Send Unauthorized Returns
Please do not ship any product back without first contacting us.
Our company address is not automatically a return warehouse.
Packages sent without authorization or without the return instructions provided by our support team may not be accepted, processed, refunded, replaced, or exchanged.
Return Shipping
If an approved resolution requires a physical return, our support team will provide relevant instructions.
Responsibility for return shipping costs will depend on the reason for the return and applicable law.
Do not choose a return address independently.
Refund Processing
Approved refunds are generally issued to the original payment method.
After a refund has been processed by us, banks, card issuers, and payment providers may require approximately 7–12 business days to post the funds.
Processing speed is controlled by the relevant financial institution.
Exchanges
We generally do not provide routine direct exchanges.
For an eligible damaged, defective, or incorrect product, the appropriate resolution will be determined after review.
Delivered Packages
A shipment marked Delivered by the carrier is not automatically considered lost.
If tracking shows delivery but you cannot locate the package, please first check:
- The delivery location
- Household members
- Building reception
- Mailroom
- Neighbors
- The local carrier
You may then contact us if further assistance is required.
Contact
Email: support@vexarilna.com
Phone: (320) 228-3853
LIGHTDANCE HONGKONG LIMITED
UNIT 319, 3/F, TOWER 19W
HONG KONG SCIENCE PARK
19 SCIENCE PARK WEST AVENUE
PAK SHEK KOK, NT
HONG KONG