Return Policy
Last Updated: September 10, 2026
At vexarilna, we want customers to receive the products they ordered in acceptable condition.
Please review this policy before placing an order.
Final Sale Policy
Unless otherwise expressly stated on the applicable product page or required by law, purchases from vexarilna are generally considered Final Sale.
We normally do not accept returns or exchanges for reasons including:
- Change of mind
- Personal preference
- Ordering the wrong size, color, or option
- No longer needing the item
- Finding a different product elsewhere
- Other non-quality-related reasons
Please review product descriptions, available options, and measurements carefully before completing your purchase.
Damaged, Defective or Incorrect Products
If your order arrives:
- Damaged
- Defective
- Incorrect
- Incomplete
please contact us within 7 days after delivery.
Email:
Your request should include:
- Order Number
- Customer name
- Description of the issue
- Clear photographs
- Video where appropriate
- Images of packaging when relevant
We may request additional information if necessary to evaluate the claim.
Resolution of Approved Claims
After reviewing the information provided, an eligible claim may result in a resolution such as:
- Replacement
- Partial refund
- Full refund
The appropriate solution depends on the circumstances of the case.
Approval is not automatic and requires review by our customer service team.
Items That Do Not Normally Qualify
Except where applicable law provides otherwise, support may not be available for issues resulting from:
- Normal wear
- Improper use
- Incorrect installation
- Customer-caused damage
- Modification of the product
- Failure to follow product instructions
- Minor cosmetic variation that does not affect normal use
- Ordering an unsuitable size or option
- Change of preference
Do Not Send Unauthorized Returns
Please do not ship any product back without first contacting us.
Our company address is not automatically a return warehouse.
Packages sent without authorization or without the return instructions provided by our support team may not be accepted, processed, refunded, replaced, or exchanged.
Return Shipping
If an approved resolution requires a physical return, our support team will provide relevant instructions.
Responsibility for return shipping costs will depend on the reason for the return and applicable law.
Do not choose a return address independently.
Refund Processing
Approved refunds are generally issued to the original payment method.
After a refund has been processed by us, banks, card issuers, and payment providers may require approximately 7–12 business days to post the funds.
Processing speed is controlled by the relevant financial institution.
Exchanges
We generally do not provide routine direct exchanges.
For an eligible damaged, defective, or incorrect product, the appropriate resolution will be determined after review.
Delivered Packages
A shipment marked Delivered by the carrier is not automatically considered lost.
If tracking shows delivery but you cannot locate the package, please first check:
- The delivery location
- Household members
- Building reception
- Mailroom
- Neighbors
- The local carrier
You may then contact us if further assistance is required.
Contact
Email: support@vexarilna.com
Phone: (320) 228-3853
LIGHTDANCE HONGKONG LIMITED
UNIT 319, 3/F, TOWER 19W
HONG KONG SCIENCE PARK
19 SCIENCE PARK WEST AVENUE
PAK SHEK KOK, NT
HONG KONG